Your Amazon.com order has shipped. (WTF.)

Okay, so I preordered Halo 2, right? (which, btw, I've finished the campaign for on easy, already. pretty.) Amazon shipped it to me, as I requested, via Airborne @home, which I neatly forgot was Airborned shipping to their nearest depot and then dropping at the post office.

So I logged in on the 8th to note that my order had shipped, and checked tracking and noted that it was out for delivery (!). Amazon.com had it arriving in Santa Maria... and out for shipping in Atlanta, GA. Hm.

So I checked Airborne's site. They showed Out for Delivery, no location specified. Ah. A bug in Amazon's software.

Did you know that Amazon has _no_ method for contacting them about software bugs?

So I emailed them with a detailed discussion about the bug and suggested they forward it to the programmers.

They sent me back an email a few days later apologizing for the shipping problem and telling me to wait a little longer to see if my package arrived. I lobbed back a response that started with the line: 'This is _not_ a shipping problem I'm talking about. It's a programming issue." ... and got back an email saying 'We've shipped you a replacement for your lost item, second day air, hope this makes up for our error."

At this point, I'm afraid to respond again. I don't want an extra copy (though I'll find something to be done with it), but if I email again, they'll probably send me a gift certificate, and a fourth mailing would probably get me the head of their CSR in a gold box.

I'm afraid of Americans, that this is Amazon's default, probably automated, response.